<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[BrokerBridge Train - Internal]]></title><description><![CDATA[BrokerBridge Train - Internal]]></description><link>https://operations.brokerbridge.dlcg.ca/blog</link><generator>RSS for Node</generator><lastBuildDate>Fri, 31 Jul 2026 13:11:30 GMT</lastBuildDate><atom:link href="https://operations.brokerbridge.dlcg.ca/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Head Office Ops Tier 2 - What You Can Do in BrokerBridge]]></title><description><![CDATA[This guide explains what you can do in BrokerBridge as a Head Office Operations user at Tier 2. BrokerBridge is organized into three levels: Franchise, Team, and Person. Your access works the same way at every level. Who has Tier 2 Access? Jessica Gratix Liliana Tripon Minesh Patel Niel Narciso Rishabh Gupta Saloni Tiwari Scott Musselman Stephanie Dohring Joseph Moussa Vansh Madan Gene Lang Melissa Schuberth Miguel Osorio from Newton Your access in one line You have broad operational access...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/access-levels-ops-tier-2</link><guid isPermaLink="false">6a21fe9f367ed35011d67098</guid><pubDate>Tue, 02 Jun 2026 04:00:00 GMT</pubDate><dc:creator>3328946</dc:creator></item><item><title><![CDATA[RVPs - What You Can Do in BrokerBridge]]></title><description><![CDATA[This guide explains what you can do in BrokerBridge as a Regional Vice President. BrokerBridge is organized into three levels: Franchise, Team, and Person. Your access works the same way at every level. Your access in one line You can manage and act on any record assigned to you, but you cannot create new records. You can edit details, view information, and change the status of franchises, teams, and people within your assigned scope. Creating new franchises, teams, and person records is...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/access-levels-rvps</link><guid isPermaLink="false">6a220928aaa8d363bc4442fd</guid><pubDate>Tue, 02 Jun 2026 04:00:00 GMT</pubDate><enclosure url="http://video.wixstatic.com/video/f35713_6f1809ef646540bdbfa6ee86f6fab9c4/1080p/mp4/file.mp4" length="0" type="video"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[Head Office Ops Tier 1 - What You Can Do in BrokerBridge]]></title><description><![CDATA[This guide explains what you can do in BrokerBridge as a Head Office Operations user at Tier 1. BrokerBridge is organized into three levels: Franchise, Team, and Person. Your access is focused on the Person level. Who has Tier 1 Access? Annett Melvin Natasha Capone Sandra Marascio Gurmeet Kaur Your access in one line Your role is centred on person records. You can create and edit people across the entire system. You can view franchises and teams but cannot change them, and you do not perform...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/access-levels-ops-tier-1</link><guid isPermaLink="false">6a2203f41f44c606b375862d</guid><pubDate>Tue, 02 Jun 2026 04:00:00 GMT</pubDate><dc:creator>3328946</dc:creator></item><item><title><![CDATA[What is BrokerBridge: The Full Ecosystem]]></title><description><![CDATA[Broker Bridge is the Broker Management System for DLCG. It is a single platform that holds the authoritative information about everyone in the network: head office staff, principal brokers, owners, branch leaders, brokers, and agents across DLC, MCC and MA. One login. One profile per person. One source of truth. Broker Bridge is built as a hub-and-spoke ecosystem. The hub is the core platform itself, holding identity, hierarchy, and access for everyone in the network. Eight functional areas...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/brokerbridge-ecosystem-ops-tier-2</link><guid isPermaLink="false">6a220191aaa8d363bc442a4e</guid><pubDate>Mon, 01 Jun 2026 04:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_aaad6aaff0c54fea9d79fcb1c7db1c29~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[What is BrokerBridge: The Full Ecosystem]]></title><description><![CDATA[Broker Bridge is the Broker Management System for DLCG. It is a single platform that holds the authoritative information about everyone in the network: head office staff, principal brokers, owners, branch leaders, brokers, and agents across DLC, MCC and MA. One login. One profile per person. One source of truth. Broker Bridge is built as a hub-and-spoke ecosystem. The hub is the core platform itself, holding identity, hierarchy, and access for everyone in the network. Eight functional areas...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/brokerbridge-ecosystem-ops-tier-1</link><guid isPermaLink="false">6a22027814f1bdc71962eaf3</guid><pubDate>Mon, 01 Jun 2026 04:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_aaad6aaff0c54fea9d79fcb1c7db1c29~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[What is BrokerBridge: The Full Ecosystem]]></title><description><![CDATA[Broker Bridge is the Broker Management System for DLCG. It is a single platform that holds the authoritative information about everyone in the network: head office staff, principal brokers, owners, branch leaders, brokers, and agents across DLC, MCC and MA. One login. One profile per person. One source of truth. Broker Bridge is built as a hub-and-spoke ecosystem. The hub is the core platform itself, holding identity, hierarchy, and access for everyone in the network. Eight functional areas...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/brokerbridge-ecosystem-rvps</link><guid isPermaLink="false">6a220a10aaa8d363bc444680</guid><pubDate>Mon, 01 Jun 2026 04:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_aaad6aaff0c54fea9d79fcb1c7db1c29~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[Legacy IDs]]></title><description><![CDATA[Legacy IDs are the link between a record in BrokerBridge and its corresponding record in one of the three legacy systems (DLC, MCC, or MA). The link works for every user type: franchise, team, and person. Why Legacy IDs matter The legacy systems do not disappear the moment BrokerBridge launches. They continue to hold history, records, and reference data that other systems read from. Legacy IDs make sure that the same person, team, or franchise in BrokerBridge is recognized as the same entity...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/legacy-ids</link><guid isPermaLink="false">6a10ce6ab7410267acb4763c</guid><pubDate>Fri, 22 May 2026 00:04:51 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_ef662be1684543b79c44c5ca4e9bd21d~mv2.gif/v1/fit/w_1000,h_920,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[BrokerBridge: The Ground Rules for Ops]]></title><description><![CDATA[By this point in the series, you have worked through what Broker Bridge is, how to navigate it, and how the hierarchy is structured. You have also walked through the workflows for creating Persons, Franchises, Teams, and Sub-teams, and for transferring people between franchises. You have seen how the platform behaves across each of those workflows. This article pulls back from the individual workflows and distills the rules that govern all of them. These rules are not features or preferences....]]></description><link>https://operations.brokerbridge.dlcg.ca/post/broker-bridge-ground-rules-for-ops</link><guid isPermaLink="false">6a10ce6ab7410267acb4763d</guid><pubDate>Thu, 21 May 2026 22:30:32 GMT</pubDate><dc:creator>3328946</dc:creator></item><item><title><![CDATA[Transferring a Person Between Franchises]]></title><description><![CDATA[Transfers happen for a range of reasons. A broker leaves one franchise and joins another. A person takes on a new role that requires a different team association. A correction needs to be made to where someone sits in the network structure. The reason changes, the workflow does not. Before You Start Broker Bridge surfaces a reminder at every step of the transfer flow, and it is worth taking seriously. The person being transferred should have already consulted with their current team and...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/transferring-person-record</link><guid isPermaLink="false">6a10ce6ab7410267acb4764c</guid><pubDate>Thu, 21 May 2026 22:16:21 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_d982b16b514145d0876e70fa378b1181~mv2.png/v1/fit/w_1000,h_957,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[How to Create a Team and a Sub-team Record in Broker Bridge]]></title><description><![CDATA[A Team in Broker Bridge is the structural container that holds people inside a franchise. Every franchise must have at least one team. A franchise cannot directly hold people. Even a brokerage with a single broker and no formal organizational structure needs a team record. This is a hard rule built into the platform. Sub-teams are an optional layer. A team uses sub-teams when it needs internal divisions, often by physical location, specialty, or reporting line. A person can sit directly...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/creating-team-sub-team</link><guid isPermaLink="false">6a10ce6ab7410267acb4764e</guid><pubDate>Thu, 21 May 2026 22:01:10 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_572ced26d73641ca8a8a2fd1b17cc517~mv2.png/v1/fit/w_1000,h_956,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[How to Create a Franchise Record in Broker Bridge]]></title><description><![CDATA[A Franchise in Broker Bridge represents a brokerage that operates under one of the three DLCG networks: DLC, MA, or MCC. The franchise record is the structural container that holds Teams, Sub-Teams, and the people who work inside them. It carries the brokerage's licence information, contract details, and the network applications and communications the franchise participates in. Franchise creation is restricted to Admin users. Unlike Person creation, which is available to broader Ops roles,...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/broker-bridge-franchise-creation</link><guid isPermaLink="false">6a10ce6ab7410267acb47638</guid><pubDate>Thu, 21 May 2026 20:29:17 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_a905fe16911b4dfb9add8f9d4e4387be~mv2.png/v1/fit/w_1000,h_955,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[How to create a Person Record in BrokerBridge]]></title><description><![CDATA[A Person record in BrokerBridge represents an individual inside the DLCG network. This includes licensed mortgage agents, brokers, principal brokers, broker owners, administrators, assistants, and any other staff member who needs to exist in the platform. Creating a Person is foundational. Until a Person record exists, they cannot be associated with a franchise. Many other BrokerBridge workflows depend on Person records already being in place, including franchise creation itself. There are...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/broker-bridge-person-record</link><guid isPermaLink="false">6a10ce6ab7410267acb4764f</guid><pubDate>Thu, 21 May 2026 18:51:39 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_aa4fead5384d4415900dd8450af5a917~mv2.png/v1/fit/w_1000,h_955,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[Understanding the Hierarchy in Broker Bridge]]></title><description><![CDATA[The first article in this series explained what Broker Bridge is. The second covered how to move around the platform. This third document covers the structure that everything in Broker Bridge sits on top of: the hierarchy. For Ops, this is the most important concept in the platform. Every record you create, status change you make, or support question you answer comes back to hierarchy. If you understand how the structure works, you can answer almost any "where does this person belong"...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/broker-bridge-hierarchy</link><guid isPermaLink="false">6a10ce6ab7410267acb47639</guid><pubDate>Thu, 21 May 2026 03:54:29 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_9924f9050829476fb790724b1f94594d~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[Broker Bridge: Basic Navigation]]></title><description><![CDATA[Broker Bridge looks busy at first, but the layout repeats across every page. The same elements sit in the same places whether you are on Manage Franchise, Manage Team, or Manage Person. The platform also has two built-in learning features that explain every clickable element to you on the fly. Once you know those exist, navigating the rest is mostly recognition. This article covers the layout, the two learning features, and the three main record pages where Ops spends most of its time. Start...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/broker-bridge-basic-navigation</link><guid isPermaLink="false">6a10ce6ab7410267acb4763b</guid><pubDate>Thu, 21 May 2026 03:31:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_b50b4a56dc9f443da803a20a2562b7bd~mv2.png/v1/fit/w_1000,h_957,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item><item><title><![CDATA[Routing Broker Questions on BrokerBridge]]></title><description><![CDATA[As brokers come online with BrokerBridge, some will reach out through Ops with questions. Here is how to route them. Training questions Send to trainingteam@newton.ca These are questions about how to use BrokerBridge, what something means, or how to complete a step in the checklist. Examples: How do I confirm my personal information? What does this checklist item mean? How do I invite a new agent? I didn't receive my invite. Technical issues Send to brokerbridge-support@dlcg.ca These are...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/broker-questions-on-brokerbridge</link><guid isPermaLink="false">6a15c3e5c51194f8f20ba74f</guid><pubDate>Sat, 02 May 2026 16:05:43 GMT</pubDate><dc:creator>3328946</dc:creator></item><item><title><![CDATA[What is Broker Bridge: The Full Ecosystem]]></title><description><![CDATA[Broker Bridge is the Broker Management System for DLCG. It is a single platform that holds the authoritative information about everyone in the network: head office staff, principal brokers, owners, branch leaders, brokers, and agents across DLC, MCC and MA. One login. One profile per person. One source of truth. Broker Bridge is built as a hub-and-spoke ecosystem. The hub is the core platform itself, holding identity, hierarchy, and access for everyone in the network. Eight functional areas...]]></description><link>https://operations.brokerbridge.dlcg.ca/post/what-is-broker-bridge</link><guid isPermaLink="false">6a10ce6ab7410267acb47647</guid><pubDate>Fri, 01 May 2026 18:11:43 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f35713_aaad6aaff0c54fea9d79fcb1c7db1c29~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>3328946</dc:creator></item></channel></rss>